I have an opportunity to bid for setting up and management of a distributed call center. The client plans to grow to 1000 seats between multiple locations.
Can some one guide me to the solutions available out there (commercial & open source). I would also like to hear about your good or bad experiences with a particular solution, or their known quirks.
What kind of numbers are we talking about. What would the team recommend as a good distributed architecture.
Are there any providers of 800 toll free service that can take the call nationally, then make a SIP or SS7 querry to our database engine and terminate to a dynamically assigned number anywhere in the country using our response. Ideally, we would like to be in the media stream for monitoring / recording / quality control purposes.
Feel free to contact me offlist with any proposals.
Thanks for your help in advance.
Naveed
Can some one guide me to the solutions available out there (commercial & open source). I would also like to hear about your good or bad experiences with a particular solution, or their known quirks.
What kind of numbers are we talking about. What would the team recommend as a good distributed architecture.
Are there any providers of 800 toll free service that can take the call nationally, then make a SIP or SS7 querry to our database engine and terminate to a dynamically assigned number anywhere in the country using our response. Ideally, we would like to be in the media stream for monitoring / recording / quality control purposes.
Feel free to contact me offlist with any proposals.
Thanks for your help in advance.
Naveed
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